Stay informed about upcoming events that could bring additional customers to your business or highlight activities organised by our members!

The Donnybrook Balingup Chamber of Commerce and Industry Inc. showcases local events that may impact businesses by drawing more visitors to the area or an increase in traveller’s passing through.
If you’re a member hosting an event or know of an event that could benefit our business community, contact us to have your event details featured.

Please note: the Chamber is not responsible for the accuracy of the information provided—be sure to check the event website to confirm all details.

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Customer Service Workshop – Online

5 December @ 9:30 am - 11:30 am

There are many elements that come into play when wanting to create a fantastic customer experience. In this workshop we identify what they are and apply them to your business. Small business case studies are discussed to get an understanding of the before and after changes.

Outcomes:
– Gain insight into how to make improvements to your venue to enhance the customer experience.
– Understand how perception and branding play a role in creating a customer experience.

Establishing and maintaining a great customer experience that leaves people coming back again AND telling their friends!

Main Topics Covered:
 How?
– Taking care of the outside
– The human element: Staff
– Customer service
– Knowledge of product/service
– Safety
– Sensory elements
– The environment
– Those little extras

Suitable for: Hospitality venues, bricks and mortar retailers, cellar-door operators and venue-based tourism operators.
Note:  Maximum of 2 bookings per business.
Presenter: Sana Turnock, Business Advisor from IPS Management Consultants.
IPS Management Consultants is a provider of SBDC Regional services in the South West, Peel, Mid West/Gascoyne, Pilbara and Wheatbelt regions.
This SBDC Regional workshop is funded by the State Government through the Small Business Development Corporation.

Details

Date:
5 December
Time:
9:30 am - 11:30 am
Event Categories:
,
Website:
https://events.humanitix.com/creating-an-awesome-customer-experience-w8qsrgq7

Venue

Online
Australia

Organiser

IPS Management Consultants
Phone
(08) 9721 7057
Email
business@ipsau.com.au
View Organiser Website